Frequently Asked Questions

Check most frequently asked questions here, if you still need help then please contact us at service@susen.com

ABOUT PRODUCTS

You can check the Product Details in the products link. If you have more question about the products, please do not hesitate to contact us.

BUSINESS

Please use the link: https://www.susen.com/pages/wholesale-page, and fill the form.

CONTACT US

You may contact service@susen.com, or you can contact our Facebook customers service account @SUSEN Boutique.

Please follow our Instagram account @susen__official, and Face book @SUSEN Boutique.

PURCHASE & PAYMENT

SUSEN accepts the following types of payment for online purchases: Visa, Mastercard, Paypal, Alipay.

When selecting PayPal as a method of payment at checkout, you will be directed to the PayPal website to "Log In" and review the amount shown before clicking "Pay Now". Once this transaction is complete, you will then be redirected to susen.com.

The shipping fee will be charged when your order payment below $100.

REFUND & RETURN

You can return the goods and get refund when the product have quality problem and it is confirmed.

SHIPPING & DELIVERY

Around 4-15 days. However, because of the COVID-19, the shipping time will be affected.

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