Frequently Asked Questions
Check most frequently asked questions here, if you still need help then please contact us at service@susen.com
ABOUT PRODUCTS
You can check the Product Details in the products link. If you have more question about the products, please do not hesitate to contact us.
BUSINESS
Please use the link: https://www.susen.com/pages/wholesale-page, and fill the form.
CONTACT US
You may contact service@susen.com, or you can contact our Facebook customers service account @SUSEN Boutique.
Please follow our Instagram account @susen__official, and Face book @SUSEN Boutique.
PURCHASE & PAYMENT
SUSEN accepts the following types of payment for online purchases: Visa, Mastercard, Paypal, Alipay.
When selecting PayPal as a method of payment at checkout, you will be directed to the PayPal website to "Log In" and review the amount shown before clicking "Pay Now". Once this transaction is complete, you will then be redirected to susen.com.
The shipping fee will be charged when your order payment below $100.
REFUND & RETURN
You can return the goods and get refund when the product have quality problem and it is confirmed.
SHIPPING & DELIVERY
Around 4-15 days. However, because of the COVID-19, the shipping time will be affected.