Shipping & Tax Information

susenbags packing

Thailand

Free shipping on orders 70$

Processing time: 1-3 Working Days.

Shipping time: 3-8 Working Days.

Other Countries

Free shipping on orders $100 (U.S. dollar),

otherwise,

a fixed fee of $10 will be charged

Processing time: 1-3 Working Days.

Shipping time: 7-15Working Days.

International Shipping

Your package may be subject to the customs fees and import duties of the country to which you have your order shipped. The recipient is responsible for all duties and taxes incurred. SUSEN cannot determine these fees during the checkout process.
In most cases it takes from 5-14 days. As we ship via DHL/UPS/FEDEX/EMS, the product gets handed to your local post office on arrival in your country and as such, delivery times will vary by country depending on the efficiency and expediency of your postal service.
Please don’t refuse the package because of the customs or taxes charges when the item is delivered. The carrier won’t be able to return the items to us unless these fees are paid. Our only option is to abandon the package in customs and if this happens, we won’t be able to offer a refund.
Orders that are returned due to incorrect or missing address information, shipping fees are non-refundable. We are happy to re-ship the order to you, however, additional shipping charges will apply to re-ship the items to the correct address.

FAQ :

Where does susen deliver?

Items ordered can only be delivered with an exact address .

Certain items have transportation restrictions, and cannot be shipped to some locations. Right now we cannot deliver to [undeliverable areas for all markets, e.g. Northern Ireland, Isle of White, Isle of Man, Shetland Islands, Orkney Islands, Scilly Islands and Scottish Isles and so on].

What delivery options do I have

The time frame of an order delivery is divided into two parts:

Processing time: 1-2 working days
Shipping time: 3-7 working days or 7-15 working days

We will deliver your purchase within 3-7 or 7-15 working days after receiving your order confirmation. Standard delivery is free for orders over €150. During high season and Sale, delivery might take a little longer.

We also offer express delivery (excl. Saturday, Sunday and Bank Holidays) for orders placed before 19:30 on Monday to Friday. Orders placed after this will be delivered within two days (excl. Saturday, Sunday and Bank Holidays).

During high season and Sale, express delivery might be unavailable.

What delivery locations can I choose?

We offer you the following delivery options

Delivery to your home address:
Select Standard Home Delivery or Express Home Delivery as delivery option in the checkout and make sure that your home address is ticked as delivery address.

Delivery to an alternative address:
Select Standard Home Delivery or Express Home Delivery as delivery option in the checkout, untick your home address as delivery address and select or enter an alternative address.

How can I track my parcel?

As soon as your order is packed we will send you a shipment confirmation email with the delivery information and a link to track your order online. Please note, that it can take some days before the tracking information is available.

You will also be able to track your order under ‘Orders’ when you log in at My Account.

Undeliverable parcels

If we are unable to deliver your package, according to your chosen delivery option, it will automatically be returned to susen.

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